Our guarantee covers any manufacturing defects and failures in craftsmanship for a full 5 years from the date of purchase. This includes:

• Seams and Stitching: If the seams come undone or stitching loosens, we’ll repair or replace the item.

• Fabric Quality: If the fabric shows abnormal wear, pilling, or tears not caused by external damage, we’ll make it right.

• Hardware and Zippers: Any failure of zippers, snaps, or other hardware due to production flaws is fully covered.

Our Wear With Confidence Guarantee covers manufacturing defects, but it doesn’t extend to:

• General Wear and Tear: Normal fading, shrinkage, or pilling over time.

• Damage from Misuse: Rips, stains, or holes caused by external damage, accidents, or exposure to harsh chemicals.

• Alterations or Customizations: Any damage resulting from modifications or alterations made after purchase.

If you experience an issue covered by our Wear With Confidence Guarantee, here’s how to start the process:

1. Reach Out: Email our team at hello@haguapparel.com with your order number, a brief description of the issue, and a photo if possible.

2. Evaluation: Our team will assess your claim. If it qualifies, we’ll arrange for a repair, replacement, or refund as needed.

3. Resolution: We’ll work quickly to get you back to your active lifestyle, whether that means sending a replacement or restoring your current piece.

At Hagu, we stand by our commitment to quality. This guarantee reflects our promise to you: apparel that’s built to last, supporting you through every moment, big or small.