Wear With Confidence Guarantee
At Hagu, we believe that quality should stand the test of time. That’s why we offer our “Wear With Confidence Guarantee”—a lifetime assurance that lets you enjoy your Hagu pieces, worry-free. This guarantee is our commitment to the craftsmanship and durability of every product we create. We want you to focus on living your lifestyle to the fullest, knowing that your Hagu apparel is designed to be with you every day and through every adventure.
Our guarantee covers any manufacturing defects and failures in craftsmanship. This includes:
• Seams and Stitching: If the seams come undone or stitching loosens, we’ll repair or replace the item.
• Fabric Quality: If the fabric shows abnormal wear, pilling, or tears not caused by external damage, we’ll make it right.
• Hardware and Zippers: Any failure of zippers, snaps, or other hardware due to production flaws is fully covered.
Our Wear With Confidence Guarantee covers manufacturing defects, but it doesn’t extend to:
• General Wear and Tear: Normal fading, shrinkage, or pilling over time.
• Damage from Misuse: Rips, stains, or holes caused by external damage, accidents, or exposure to harsh chemicals.
• Alterations or Customizations: Any damage resulting from modifications or alterations made after purchase.
If you experience an issue covered by our Wear With Confidence Guarantee, here’s how to start the process:
1. Reach Out: Email our team at hello@haguapparel.com with your order number, a brief description of the issue, and a photo if possible.
2. Evaluation: Our team will assess your claim. If it qualifies, we’ll arrange for a repair, replacement, or refund as needed.
3. Resolution: We’ll work quickly to get you back to your active lifestyle, whether that means sending a replacement or restoring your current piece.
At Hagu, we stand by our commitment to quality. This guarantee reflects our promise to you: apparel that’s built to last, supporting you through every moment, big or small.